Our Commitment to Transparency & Trust

1. Introduction

AUREKA Integrated Services Pvt. Ltd. ("AUREKA", "we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or engage with our services.

2. Information We Collect

We collect various types of information to provide and improve our services to you, including:

• Personal Identification Information: Name, email address, phone number, company name, and job title.
• Technical Data: IP address, browser type, device information, and usage data collected via cookies.
• Service Data: Information related to your engagement with our services, including contracts, service requests, and feedback.

3. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our services
• To respond to your enquiries and requests
• To send you relevant information about our services
• To improve our website and service delivery
• To comply with legal and regulatory obligations

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

6. Your Rights

You have the right to access, rectify, or erase your personal data, restrict or object to processing, and request data portability. Contact us at office@aureka.in to exercise these rights.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

AUREKA Integrated Services Pvt. Ltd.
Nagpur, Maharashtra, India – 440010
Email: office@aureka.in

1. Acceptance of Terms

By using the AUREKA website and our services, you agree to these Terms & Conditions. If you do not agree, please do not use our website or services.

2. Services

AUREKA provides facility management, workforce solutions, technical maintenance, and related services. Specific terms and conditions for services are detailed in separate service agreements.

3. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of AUREKA and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

4. User Obligations

You agree to use our website and services only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of our services.

5. Limitation of Liability

AUREKA shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services.

6. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Nagpur, Maharashtra.

7. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Continued use of our website or services constitutes acceptance of the updated terms.

8. Contact Us

For questions about these Terms & Conditions, contact us at office@aureka.in.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help us enhance your browsing experience and provide personalised content.

2. How We Use Cookies

We use cookies for:

• Essential Cookies: Necessary for website functionality.
• Analytics Cookies: To understand how visitors interact with our website.
• Preference Cookies: To remember your settings and preferences.
• Marketing Cookies: To deliver relevant advertisements.

3. Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect website functionality.

4. Third-Party Cookies

We may use third-party services (e.g., Google Analytics) that set their own cookies. We do not control these cookies and recommend reviewing their respective privacy policies.

5. Changes to This Policy

We may update this Cookies Policy periodically. Please check back for updates.

6. Contact Us

For questions about our Cookies Policy, contact us at office@aureka.in.

1. Our Commitment

AUREKA is committed to integrating Environmental, Social, and Governance (ESG) principles into our business operations, decision-making, and stakeholder engagement.

2. Environmental Responsibility

• Reduce carbon footprint through energy efficiency and renewable energy adoption
• Implement sustainable waste management and recycling programmes
• Conserve water resources through efficient practices and rainwater harvesting
• Promote green cleaning and sustainable landscaping

3. Social Responsibility

• Ensure workforce welfare, safety, and development
• Support community development initiatives
• Promote diversity, equity, and inclusion
• Maintain fair labour practices and compliance

4. Governance

• Operate with transparency and ethical conduct
• Maintain full statutory and regulatory compliance
• Engage stakeholders in ESG decision-making
• Report ESG performance transparently

5. Continuous Improvement

We continuously review and improve our ESG practices to align with global standards and stakeholder expectations.

6. Contact Us

For questions about our ESG Policy, contact us at office@aureka.in.

1. Our Commitment to Quality

AUREKA is committed to delivering exceptional quality in every service we provide. Our quality policy is aligned with ISO 9001:2015 standards and reflects our dedication to continuous improvement.

2. Quality Objectives

• Deliver consistent, reliable services that exceed client expectations
• Maintain ISO 9001:2015 certification and compliance
• Continuously improve our processes through feedback and innovation
• Invest in training and development of our workforce

3. Quality Management System

We maintain a robust Quality Management System (QMS) that covers all aspects of our service delivery, including:

• Documented standard operating procedures (SOPs)
• Regular quality audits and inspections
• Performance monitoring and reporting
• Client feedback and satisfaction surveys

4. Continuous Improvement

We regularly review our quality performance and implement improvements based on client feedback, audit findings, and industry best practices.

5. Contact Us

For questions about our Quality Policy, contact us at office@aureka.in.

1. Safety First

At AUREKA, safety is our top priority. We are committed to providing a safe and healthy work environment for our employees, clients, and communities.

2. Safety Principles

• Zero tolerance for unsafe practices
• Proactive risk identification and mitigation
• Comprehensive safety training for all employees
• Regular safety audits and inspections
• Strict adherence to safety regulations and standards

3. Safety Protocols

We implement and maintain safety protocols across all our operations, including:

• Personal Protective Equipment (PPE) management
• Fire safety and emergency response plans
• Hazard identification and risk assessment
• Incident reporting and investigation

4. Training & Awareness

All employees receive comprehensive safety training and regular refresher courses to ensure awareness and compliance.

5. Continuous Improvement

We continuously review and enhance our safety practices based on industry best practices, incident learnings, and regulatory updates.

6. Contact Us

For questions about our Safety Policy, contact us at office@aureka.in.