Privacy Policy

1. Introduction

AUREKA Integrated Services Pvt. Ltd. ("AUREKA", "we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or interact with us.

We comply with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. We are committed to ensuring that your privacy is protected.

2. Information We Collect

We collect various types of information to provide and improve our services to you. The types of information we collect include:

Personal Identification Information

• Name
• Email address
• Phone number
• Company name
• Job title
• Postal address

Technical Data

• IP address
• Browser type and version
• Device information
• Operating system
• Referring/exit pages
• Usage data collected via cookies

Service Data

• Information related to your engagement with our services
• Contracts and agreements
• Service requests and feedback
• Communication preferences

Sensitive Personal Data

We do not collect sensitive personal data (such as financial information, health information, or biometric data) unless it is voluntarily provided by you and necessary for our services. Any such data is collected with your explicit consent.

3. How We Use Your Information

We use your information for the following purposes:

• To Provide and Maintain Services: To deliver our facility management, workforce, and technical solutions.
• To Respond to Enquiries: To respond to your questions, comments, and requests.
• To Send Information: To send you relevant information about our services, updates, and promotions.
• To Improve Our Services: To analyse usage patterns and improve our website and service delivery.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
• To Process Applications: To process job applications, vendor registrations, and other submissions.
• To Maintain Security: To protect our systems, data, and users from unauthorised access and fraud.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These providers are contractually obligated to keep your information confidential and use it only for the purposes for which it was disclosed.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or to protect the rights, property, or safety of AUREKA, our users, or others.

Business Transfers

In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the new owner. We will notify you of any such change.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers and firewalls
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

The retention period varies depending on the type of data and its purpose. We periodically review our retention policies to ensure compliance with applicable laws and regulations.

7. Your Rights

You have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your personal data where there is no compelling reason for its continued processing.
• Right to Restrict Processing: You can request restriction of processing in certain circumstances.
• Right to Data Portability: You can request transfer of your data to another service provider.
• Right to Object: You can object to processing of your data for direct marketing purposes.

To exercise these rights, please contact us at office@aureka.in. We will respond to your request within 30 days.

8. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand user behaviour. Cookies are small text files placed on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: Necessary for basic website functionality.
• Analytics Cookies: To understand how visitors interact with our website.
• Preference Cookies: To remember your settings and preferences.
• Marketing Cookies: To deliver relevant advertisements.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect website functionality.

For more information, please see our Cookies Policy.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by AUREKA. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will post the updated policy on this page with the date of the most recent revision. Changes are effective immediately upon posting.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: